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FAQ
Need Help? We Got You.
Tracks, sizing, orders, and returns—everything you need to know to keep your style seamless.
Q: What countries do you ship to?
A: We proudly ship our collections worldwide! You can view all available destinations, delivery speeds, and rates at our checkout page.
Q: Do you have a size guide?
A: Yes! To ensure a perfect fit for our global community, all items are converted to local equivalent sizes on our product pages. Please refer to our comprehensive Size Guide link on any product page for exact measurements before ordering.
Q: How do I know if my order has been successfully placed?
A: Once your order is complete, an official confirmation will be automatically sent to your provided email address. Please allow up to 1 hour for it to hit your inbox. If you don't see it, kindly double-check your Spam or Promotions folder just in case.
Q: Can I cancel or modify my order after it's placed?
A: To secure the fastest possible delivery for your new goodies, our fulfillment hub begins processing your order immediately after checkout. Consequently, we cannot cancel or amend an order once it is confirmed. If you need a different size or color, please place a new order and return the unwanted items back to us.
Q: Where is my order and how do I track it?
A: As soon as your package is dispatched, you will receive a shipping email packed with your tracking details. Please allow 24–48 business hours from the time of ordering for this dispatch notice to arrive. You can monitor your shipment directly on the courier's official tracking portal.
Q: Why is my package taking longer than expected?
A: We advise checking your chosen shipping method at checkout, daily order cut-off times, and estimated delivery dates. Please note that orders placed on weekends or Bank Holidays are dispatched on the following business day. Delivery timeframes are best estimates and may occasionally be influenced by regional courier congestion or postcode restrictions.
Q: I received a faulty or incorrect item, what should I do?
A: We are incredibly sorry if an item slipped through our quality checks. To resolve this instantly, please drop us an email at [email protected] with your full name, order number, and a clear photo showing the fault or incorrect piece. Our team will fast-track your replacement.
Q: Why was a restocking fee deducted from my undelivered return?
A: If a shipment is returned to our distribution center as "Undelivered" due to an inaccurate address, failed delivery attempts, or a refused local customs fee, a 15% restocking fee will be deducted from your final refund. To prevent this, please carefully double-check your delivery details during checkout.
With Love,
Chicstreetshop
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