At Chicstreetshop, we are dedicated to providing our global community with premium sportswear and an elevated shopping experience. If you are not entirely satisfied with your purchase, we are here to assist you swiftly.

Return Window

You are eligible to request a return or an exchange within 30 days from the date your package was delivered.

Return Conditions

• Items must be unwashed, unworn, unused, and remain in their original pristine condition.
• All original branded tags, labels, and protective packaging must be fully intact and included.
• Personalized & Custom Merchandise: Jerseys customized with specific player names, personal names, numbers, or unique patches are considered final sale. They cannot be returned or exchanged unless there is a clear manufacturing defect or a fulfillment error on our part.
• For standard non-customized items, we reserve the right to issue a partial refund or decline the return if the above conditions are not fully met.

How to Initiate a Return

1. Contact our dedicated concierge team at [email protected] to request a return along with your official Return Authorization Number.
2. Pack your items securely, ensuring all original materials are inside, and include a brief note specifying your order number and whether you prefer a refund or a size exchange.
3. Send the package to the designated return address provided by our customer support team.

Fulfillment & Shipping Fees

Return shipping costs are the responsibility of the customer, unless the return stems directly from our error (e.g., faulty item or wrong size sent). Please note that original shipping charges are non-refundable.

Processing Refunds & Exchanges

Refunds: Once your package is received and goes through our quality inspection, we will notify you regarding the approval status. Approved refunds are credited back to your original payment method automatically within 5–10 business days.

Exchanges: Exchanges are processed based on real-time stock availability. If your requested item or size is out of stock, a standard refund will be completed instead.